Frequently asked questions
Does it really work with no signal?
Yes. Photos, video, dictated audio and every finding are written to your device first, then synced automatically the next time you have a connection. Nothing is deleted from your device until the server has confirmed it received it.
Can I install AfterInspect on my phone?
Yes, as a home-screen app - no App Store or Play Store needed. On iPhone/iPad (iOS 16.4+): open afterinspect.ca in Safari, Chrome, Firefox or Edge, tap the Share icon, then "Add to Home Screen". On Android: open afterinspect.ca in Chrome, tap the menu (⋮), then "Add to Home Screen" or "Install app" - once you're signed in, there's also an Install app button/prompt right in the app. Either way you get a real app icon and full offline capture.
Does the AI ever write something into my report without me seeing it?
No. Dictation gives you a raw transcript immediately. AI structuring is optional and only ever produces a draft - severity, observation, recommendation - that you review and edit before it becomes part of a finding. The raw transcript stays visible next to it either way.
What standard of practice do reports follow?
Every account starts with five selectable templates - InterNACHI, CAHPI, ASHI, Quebec's BNQ 3009-500 and BC's ASTTBC - and you pick which one an inspection runs against, so the report is labelled for the standard you actually work to. All five share the same residential section structure (Roof, Exterior, Structure, Electrical, Plumbing, HVAC, Interior) and are fully editable: add, rename or reorder sections and items to match how you inspect. Ratings are Inspected, Not Inspected, Not Present and Deficient, with a five-level severity scale from Info up to Safety, and Safety and Major findings grouped into a summary page at the front of the report.
Can clients watch a video from the inspection?
PDFs can't reliably play embedded video, so a video clip appears in the report as its poster frame. Full video is part of the shareable report link a client opens on their phone or computer.
What happens to my data if I don't want to use AfterInspect anymore?
Your inspections, templates, comment library and media stay yours - a full export is available from your account. Cancelling a subscription is self-serve through your billing page (powered by Stripe) and takes effect at the end of your current billing period.
What happens if I go over my storage limit?
Nothing gets locked or deleted automatically. Solo includes 50GB and Team includes 100GB pooled across your inspectors - each inspection with full photos and video typically runs 100-200MB, so that covers a large number of them. If you're getting close, reach out to us and we'll sort out a plan that fits how you actually use AfterInspect.
Is my data isolated from other companies using AfterInspect?
Every account is tenant-isolated. Every database query the application makes is scoped to your company automatically, and that scoping is applied on the server on every request - not in the browser, where it could be tampered with. One company's inspections are never visible to another.
Do I need a credit card to start the trial?
No. The 14-day trial has full features and starts automatically when you create an account.
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