Your profile

Profile holds the details that belong to you rather than to the company: the name shown as the inspector, your password and your language. Company details such as the logo and licence numbers live elsewhere, and this article points to them at the end.

Open Profile

Open the menu at the top right, choose Account, then Profile under Business. Every member of the account has their own Profile, whatever their role.

The email address in this picture is an example.

Change your name

Under Your name, the line reads "Shown on reports as the inspector, and to teammates."

1. Edit Display name. It is required and can be up to 200 characters.
2. Tap Save name. "Name saved." appears, and the name in the top bar updates straight away.

The Email field under it is greyed out. It is the address you sign in with, and it cannot be changed from this page.

Your display name goes on the cover of each report as the inspector, on the web report's heading line and in the team list. A PDF you generated before the change keeps the old name until you regenerate it; see Report versions.

If the save fails, the page says "Could not save your name. Try again." Check your connection and try again.

Change your password

If you sign in with an email and password, the box is headed Change password.

1. Type your Current password.
2. Type a New password and type it again under Confirm new password. Passwords need at least 10 characters. There are no other rules.
3. Tap Change password. "Password changed." confirms it.

Changing your password does not sign you out of the device you are using.

If you signed up with Google, the box is headed Set a password and has no current-password field. It says "You signed up with Google. Setting a password lets you also sign in with your email address." Choose a password and tap Set password, and you can sign in either way afterwards.

If you have forgotten your password, you cannot use this box. Use Forgot password? on the sign-in page; see Sign in and confirm your email.

Language

The Language box at the top of the page chooses the language of the app and its menus. See Changing language.

Where to change other details

• Company name. It is set in the setup guide. On the account Overview page, choose Run the setup guide again; see The Finish setting up checklist. Only the account owner can change it.
• Logo, colours and licence numbers. These are under Branding; see Branding your report.
• Phone, address and website for reports. These are under Report pages; see Report pages.
• Your role. The account owner sets it; see Inviting your team.

If something goes wrong

• "Could not change the password. Check the current one, and make sure the new one is at least 10 characters." Either the current password is wrong or the new one is too short. For an account with no password yet, the message is "Could not set the password. It needs at least 10 characters."
• "The new passwords do not match." The two new-password fields differ. Type them again.
• "Could not load your profile. Try refreshing the page." Use the Retry button.